Employee Terms of Use

Mothermind at Work is a workplace support platform for fertility, pregnancy, pregnancy loss, parenthood, and return to work. We provide:

• educational resources, webinars, and content;
• 1:1 specialist support sessions with qualified practitioners;
• access to manager guidance and policy templates (where your employer has enabled this).

Your access is provided through your employer's subscription. We are Mothermind Limited, registered in England and Wales.

• You must be aged 18 or over.
• You must be employed by an organisation with an active Mothermind at Work subscription that has authorised your access.
• You agree to provide accurate information when you register.

Your employer cannot see what you discuss in any session with a Mothermind practitioner.

Your employer can see only aggregated, anonymised usage data such as the total number of sessions booked across the workforce. They cannot see:

• whether you personally booked or attended a session;
• what was discussed;
• any notes the practitioner made;
• any messages between you and the practitioner.

The only exceptions are where we are legally required to disclose information (for example, where there is a safeguarding concern or risk of serious harm) - explained further in Section 6.

What it is

Specialist support, education, and signposting from qualified practitioners (midwives, nurses, counsellors, and other professionals as relevant). Sessions take place online by video.

What it isn't

The service does not replace your GP, midwife, mental health team, or any NHS service. It is not:

• emergency or crisis care;
• psychiatric assessment, diagnosis, or treatment;
• prescription or medication management;
• acute medical or obstetric care.

If you are in crisis

If you are experiencing a mental health crisis, thoughts of harming yourself, or a medical emergency, please contact:

• 999 for emergencies
• NHS 111 for urgent non-emergency advice
• Samaritans: 116 123 (free, 24/7)
• Your GP or local mental health crisis team

Our practitioners will support you in accessing the right service if needed.

Mothermind practitioners are qualified professionals registered with their relevant UK professional regulatory body, including the Nursing and Midwifery Council (NMC), Health and Care Professions Council (HCPC), or British Association for Counselling and Psychotherapy (BACP). They operate within their scope of practice and their professional codes of conduct.

We protect your confidentiality to the standards expected of regulated healthcare professionals. We do not share what you discuss with your employer or with anyone outside Mothermind without your consent - except where:

• there is a risk to your life or someone else's life;
• a child or vulnerable adult is at risk of harm (safeguarding);
• we are required by law, court order, or our regulator;
• it is necessary for our professional or governance obligations.

If we need to break confidentiality, we will tell you wherever it is safe and possible to do so.

Our full Privacy Notice explains what we collect, why, and how we protect it. Your session notes are held by Mothermind as an independent data controller, not by your employer.

You have rights under UK GDPR including access, correction, deletion (where applicable), and objection. You can exercise these by emailing hello@mothermind.io. Some rights may be limited by professional record-keeping obligations or safeguarding considerations. We will explain this if relevant to your request.

When using Mothermind at Work, you agree to:

• use the service only for its intended purpose;
• treat practitioners and other staff with respect;
• not share your login with anyone else;
• not record sessions without explicit consent;
• not use the platform to threaten, harass, or harm any person.

We may suspend or remove access for serious breach of these expectations.

If something has gone wrong, please tell us. Email hello@mothermind.io with the details. We will acknowledge within 5 working days and respond substantively within 28 days. Our full Complaints Policy is on the Legal Hub.

You can also escalate:

• Data protection concerns to the Information Commissioner's Office (ICO) at ico.org.uk;
• Practitioner conduct concerns to the relevant professional regulator (NMC, HCPC, BACP, etc.).

• We can't guarantee uninterrupted platform availability.
• We can't guarantee specific clinical outcomes.
• We can't always offer sessions at the exact time you'd prefer.

We may update these Terms from time to time. We'll let you know about meaningful changes by email or platform notification. Continued use after notice means you accept the updated Terms.

Mothermind Limited. General: hello@mothermind.io. Privacy: hello@mothermind.io. Complaints: hello@mothermind.io. These Terms are governed by the laws of England and Wales.